Solving problems and faults with a laptop is not as hard as you may think. Although technology and the world of computer repair may seem daunting to the newcomer, taking the time to read and understand this article will get you off to a good start. But where to start I hear you ask?
The first step in solving a problem or fault is to gather information. We will discuss the key benefit of writing down a description of the fault and when it occurs. This will help you in many ways, especially when trying to pin point an intermittent fault. You will have a physical record of what happens, how it happens, and the events surrounding when it happens. You can refer back to these notes and add to them as new facts come to light.
Having a clear description and all the facts will help you research the problem. Think of this stage as your investigation - do not skimp on your information gathering. Accurate information will always ensure an accurate fix. Just like a detective records notes at a crime scene, the information he or she records is key. Without good information, solving the crime and a conviction will not succeed. And likewise, without good information, you will not succeed with your diagnosis and repair.
If you are attempting to fix or repair a laptop for someone else, a family member, a co-worker, a friend; you will need to gain as much information surrounding the fault as possible. They are just like a witness at a crime scene. They have first hand knowledge of the events. Use a notepad and take notes whilst they show you the problem. Let them walk you through events, do not rush them or interrupt. Listen and observe whilst making notes. When finished, read back your notes and get their agreement you have all the facts, and the right facts.
It cannot be stressed enough how important the information gathering process is a key step in being able to accurately diagnose and repair laptop problems. With patience and practice you will soon become experienced in this vital step, and the once daunting task of where to start becomes much clearer!
For more information on laptop repair visit www.blackdogpc.co.uk
Neil Jepson, Black Dog Mobile PC & Laptop Repairs: Covering the Blackburn & Darwen areas of Lancashire, UK: http://www.blackdogpc.co.uk: info@blackdogpc.co.uk
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